Virgin Media is reportedly one of the latest UK companies to suffer a data security breach. On 5 March 2020, it published a statement on its website explaining that one of its databases had been accessed without Virgin Media’s authorisation, due to a configuration issue. It is reported that the database had been left unsecured since April 2019 and that it contained information about (approximately) 900,000 existing and potential customers. Virgin Media states that the compromised information was mostly limited to contact and product data and importantly, did not contain financial information or passwords.
The statement sets out a number of frequently asked questions, with easy to understand responses. The ICO and affected data subjects have been notified and the statement provides customers with information about possible scams and phishing attacks aimed at helping them to better protect themselves and be aware of the risks in a heightened risk environment, in light of the incident.
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